Privacy Policy

1. Introduction

SifiSoft ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit sifisoft.com or engage our services.

We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and any other applicable South African data protection legislation. By using our website or submitting information to us, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to respond to your enquiries and deliver our services:

• Identity Data: Your full name.
• Contact Data: Email address, phone number (optional), and business name where provided.
• Enquiry Data: The service you are interested in and the message you submit via our contact form.
• Technical Data: IP address, browser type and version, device type, time zone, and pages visited — collected automatically via Google Analytics.
• Usage Data: Information about how you navigate and interact with our website.

We do not collect sensitive personal information such as national ID numbers, financial account details, or health data through this website.

3. How We Collect Your Information

• Contact Form: When you submit our contact form, we collect your name, email address, optional phone number, service of interest, and message.
• Automatically: Google Analytics collects technical and usage data when you browse the website.
• Directly from you: During project consultations, proposals, and ongoing service delivery, you may provide additional information.

4. How We Use Your Information

We use your personal data only for the following purposes:

• To respond to your enquiries and provide you with a project proposal or quote
• To deliver the services you have engaged us for
• To send project updates, invoices, and relevant communications
• To improve the performance, content, and user experience of our website
• To comply with legal or regulatory obligations

We will not use your personal data for unsolicited marketing without your express consent. You may opt out of any marketing communications at any time by contacting us at info@sifisoft.com.

5. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Google Analytics 4: Used to analyse website traffic and understand how visitors use our site. Data is collected anonymously and does not identify individual users. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Web3Forms: Used to securely process contact form submissions. When you submit the contact form, your name, email, phone number (if provided), service interest, and message are transmitted to Web3Forms and forwarded to our inbox at info@sifisoft.com. Web3Forms does not store your data beyond delivery.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your data with service providers (such as those listed in Section 5) where strictly necessary to deliver our services, and only under appropriate data processing agreements. We may disclose your information if required to do so by law or in response to a valid request by a public authority.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted via our contact form is sent over HTTPS. Access to personal data is limited to individuals who need it to perform their role. Despite these measures, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain contact form enquiries for up to 12 months from the date of submission, or for the duration of any resulting client engagement plus a reasonable period thereafter for record-keeping purposes. Analytics data retained by Google Analytics is subject to their own retention settings. You may request deletion of your data at any time (see Section 9).

9. Your Rights (POPIA)

Under POPIA, you have the following rights in relation to your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to legal obligations.
• Right to Object: Object to the processing of your personal information.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email us at info@sifisoft.com. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Cookies

Our website uses cookies — small text files stored on your device — to support website functionality and analytics. Google Analytics places cookies to track aggregate usage patterns without identifying you personally. You can disable cookies through your browser settings; however, this may affect the functionality of some parts of the site.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: